Lynx Live Agent Software for ASPDotNetStorefront

Visitor Monitoring in Real-Time

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Track your website visitors activity in real-time. See their IP address, geographic location (including city, region, and country), where they came from (referer) and if they came from a search engine, the keywords they used to find you. Monitor what pages they are looking at on your site and for how long. You can use this information to dramatically increase the relevancy of your chat invitation (thereby increasing chat acceptance rate) and provide valuable aggregate site analytics later.

Helpful Popup Notifications

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Leave the Lynx Live Agent software running in the task tray. When something or someone needs your attention it will popup a nice little window giving you a summary of information and some quick action buttons.

Invitations (Pro-active Chat)

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With Lynx Live Agent for ASPDNSF, you can proactively invite visitors to chat. Your chat invitations can be stock/canned messages, or you can type your own custom invitation taking into account the referer or keywords that brought this visitor to you.

Powerful Chat Client

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The chat client software shows all the details about this visitor, organized into tabs on the right side of the chat window. The details continue to be updated whether the user is or isn't currently chatting. This means you can watch their page views increase and what page they are on now in addition to the "static" information such as geographical location, browser, operating system, screen size and more.

Deep Shopping Cart Integration

• View the contents of visitor shopping carts.
• Send the visitor a coupon, which is automatically applied at checkout.
• Change the visitors affiliate id.
• New Order Notifications

Deployment and Customization

Lynx Live Agent can be either hosted or installed. Hosted services are best for small businesses with low traffic who require easy integration. However, for the ultimate in power, flexibility and efficiency, the best choice is an installed solution.

Installed solutions automatically reduce the number of DNS lookups and HTTP requests the visitors browser must perform for each page view. Installed solutions can be customized to further reduce HTTP requests by combining JavaScript files for your site skin/theme and returning a more valuable image than the standard 1x1 transparent pixel tracking image. This results in faster page loads and a better end user experience. Installed solutions can also take advantage of your investment in a quality SSL certificate or better EV SSL certificate. Visitors can then verify that the chat session is not only secure, but going to your company's server and not a 3rd party.

Installed solutions also provide greater flexibility with customization. You get the front end source code to the live chat window and can re-arrange and style elements as you see fit (so long as you keep the element id's intact for the jQuery AJAX selectors).

Website Analytics and Reporting

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Part of the session tracking system is an analytics system. This may not be a replacement for your google analytics implementation, but it is an excellent tool. One benefit is that it can log users with and without JavaScript support, with just a few less details for visitors without JavaScript enabled. Another benefit is that it is real-time and visitor specific, whereas Google Analytics is generally lagging about 24 hours and produces an aggregate statistical view (anonymous statistics).

Other Features

• Email chat transcripts.
• Post-chat surveys.
• Built-in spell checking in operators chat console.

Download Lynx Live Agent Client for Windows

Choose your product configuration

Domain License - Purchase in Full
		SKU: Description: A domain license covers the server components (ajax chat page, web service, sql scripts/tables/procedures) for one domain/storefront. This license includes one year of free updates. It does not require a recurring payment. If you decide not to renew at the end of one year, your installed product continues to operate (you just don't get software updates anymore). Regular Price: $199.00 (CAD)  On Sale For: $99.00 (CAD)  CALL TO ORDER
Domain License - Monthly Payment
		SKU: Description: A domain license covers the server components (ajax chat page, web service, sql scripts/tables/procedures) for one domain/storefront. This license includes continuously available free updates. It requires a recurring monthly credit card payment. If you stop the recurring payment, the product will stop functioning. The software will periodically contact our website to validate its license key. Price: $20.00 (CAD)  CALL TO ORDER
Agent License - Purchase in Full
		SKU: Description: An agent license covers the client side components (lynx live agent software) for one agent on one computer. This license includes one year of free updates. It does not require a recurring payment. If you decide not to renew at the end of one year, your installed product continues to operate (you just don't get software updates anymore). Regular Price: $99.00 (CAD)  On Sale For: $49.00 (CAD)  CALL TO ORDER
Agent License - Monthly Payment
		SKU: Description: An agent license covers the client side components (lynx live agent software) for one agent on one computer. This license includes continuously available free updates. It requires a recurring monthly credit card payment. If you stop the recurring payment, the product will stop functioning. The software will periodically contact our website to validate its license key. Price: $9.00 (CAD)  CALL TO ORDER